The Level of Satisfaction towards Flood Management System in Kelantan, Malaysia

The community in the Kelantan River Basin is still confronted by the problem of ineffectiveness of flood management system despite the government’s efforts to come up with various approacheson flood management systems to assist flood victims. The main objective of this study is to evaluate the level of residents’ satisfaction towards the implementation of flood management system. This study is quantitatively designed which utilized a questionnaire distributed to 160 respondents selected by stratified cluster simple one-stage sampling technique. The statistical technique used is mean comparison and one-way ANOVA to explain the residents’ perceptions among the districts involved with regards to the efficiency of the implemented flood management system. Based on the outcome of the study, the mean value related to the level of satisfaction of flood victims showed a decreasing pattern from before, during and after flood occurrences. For example, the mean comparative study reveals that the residents of Tanah Merah district recorded the highest dissatisfaction level for the three periods (before 3.04, current 2.95 and after 2.02) in comparision to other districts. The results illustrate a low efficiency level in flood management before flood occurrence. For instance, the community is still not quite satisfied with the effectiveness of warning system, action time intervals and current announcement time intervals regarding latest developments in flood situation with all these variables not achieving significant level of 0.05. The same applies to the situation on after flood effects such as in terms of dispensing flood assistance, controlling of infectious diseases and actions toward each resident’s complaints. Thus, government have to reconsider about the level of residents’ satisfaction to current flood management systems namely before, during and after floods occurrence and systematic planning in flood management system reflects proactive cooperation among relevant parties in preparation for flood disaster.