Urban Innovation System and the Role of an Open Web-based Platform: The Case of Amsterdam Smart City

This study discusses an urban innovation system and the role of digital technology using the Amsterdam Smart City as a case. Based on semi-structured interviews and document analysis, this study reveals that Amsterdam Smart City can be considered an example of a new type of urban innovation system. There are nine actor categories involved with either a one-sided or a bi-directional relationship between them in this innovation system. The actors dynamically interact with each other in different innovation phases based on their interests and resources. Besides, the use of an open web-based platform to connect actors and to exchange information in the innovation system makes the information distributed fairly and transparently among actors. Additionally, more actors can be reached to join the innovation system. There is also no geographical limitation between actors to collaborate and innovate on a specific idea. Therefore, dynamic interactions between actors that are facilitated by an open web-based platform can be a new way of developing an innovation system in urban areas.