EFFECTS OF ORGANIZATIONAL COMMUNICATION ON THE MANAGEMENT OF THE LABORS’ EXPRESSING THEIR EMOTIONS

This study has been conducted on “emotional labor.” The term has been uttered in 1983 for the first time in the book “The Managed Hearth: Commercialization of Human Feelings” by Arlie Russle Hocschild. It meant the workers’ expressing their feelings inflicted by the organization and managing those in the desired way. Ever since Hoschild launced the term, emotional labor has been an issue for a number of disciplines and fields like sociology, management, communication and so forth have a lot to do in the improvement of it. In this study, the term “emotional labor” has been defired and clarified with the basic approaches to it, emotional display rules, the dimensions and results of empirical studies on emotional labour. As the term is an important part of organizational communication major, its place in communication discipline has been analyzed.