EFFECT OF ISO 9000 CERTIFICATION ON TQM IMPLEMENTATION

ISO 9000 is a widely used quality management standard in the world. However, the review of literature has shown the contradictory findings about its relationship with the implementation of TQM. The in-depth review of both ISO 9000 and TQM indicates that both systems share many common principles. However, still many believes that ISO 9000 implementation contradict the philosophy of TQM whereas others indicate that implementation of ISO 9000 leads the organisations towards the implementation of higher levels of TQM. Therefore, the relationship of ISO 9000 certification with implementation of TQM needs to be explored in further details. In this study, the data was collected by using self-completion questionnaire from the managers of 306 textile companies located in Pakistan. The findings of this study provides empirical evidence that certification to ISO 9000 facilitates the companies in their journey towards the implementation of TQM. However, duration of ISO 9000 certification does not have the significant effect on the implementation of TQM philosophy.