Building Medical Devices Maintenance System through Quality Function Deployment

Over the past years, progress in the field of medical devices and their applications in hospitals became evident. Implementation of Maintenance Management Systems (MMS) should be used with appropriate maintenance activities for medical devices in order to improve medical devices systems targets. In this paper Quality Function Deployment (QFD) is being used as an improving method in MMS and as a guideline in highlighting the weak points in the performance and finding the suitable procedures to overcome them to achieve the customers satisfaction.Through this research, the performance of Medical Devices Maintenance Systems (MDMS) in Prince Hamzeh Hospital (PHH) was investigated and studied to find appropriate solutions aiming to make the medical device more available, more reliable and more reproducible. A sample size of 903 operators questionnaires has been used to perform this study in PHH. QFD requirements were employed to build the new required system. A comparison was made between PHH and the Specialty Hospital (SH) to benchmark its performance and measure how much PHH is away from achieving its targets.It was found that the failure response time was the most important performance aspect in the responsiveness category, the safe medical device was the most important performance aspect in the reliability category; the calibration of maintained device was the most important performance aspect in the reproducibility category and the spare parts availability was the most important performance aspect in the availability category. A new model has been suggested to be implemented for improving the performance of MDMS. This will lead eventually to better customers satisfaction. The model consists of correlation between the requirements of the customers and technical capabilities of the provider with their correlation