Author/Authors :
Jung, Jason J. Yeungnam University - Department of Computer Engineering, Korea , Koo, Chulmo Chosun University - College of Business, Korea
Abstract :
Since Service Science, Management, and Engineering (SSME) was firstly coined by IBM, the “Service” has been one of the most important and common con- cepts in many research areas [Spohrer et al. 2007]. This Service Science is an interdisciplinary approach to the study, design, and implementation of services systems in which specific arrangements of people and technologies take actions that provide value for others [Jung 2009]. For example, in semantic web com- munities, a number of intelligent approaches have been investigated for better service [Jung 2008]. Thus, this special issue is composed of two parts; i) engineering and techni- cal studies, and ii) managerial studies. While the first part is focusing on the technological issues, e.g., how to generate and discover the services [Jung 2010], the second part attacks the challenges from business and management, e.g., how to use the services...
