Author/Authors :
Kazemi, Mohammad shahid beheshti university - Faculty of Earth Sciences - Department of Human Geography, تهران, ايران , Gharibi, Mojtaba shahid beheshti university - Faculty of Management and Accounting - Department of Management, تهران, ايران , Mohammadian Mosammam, Hasan shahid beheshti university - Faculty of Earth Sciences - Department of Human Geography, تهران, ايران , Mirzayi Gghal’e, Farzad shahid beheshti university - Faculty of Earth Sciences - Department of Human Geography, تهران, ايران
Abstract :
It can be claimed doubtlessly that people’s trust to government is the foundation of any government legitimacy. Some researchers and organizations claim that E-government can promote public trust and regain it but others disagree with this opinion. In this regard, this paper aimed to investigate the effect of E-government on the public trust in Saanat o Madan (mining and industry) Bank. This bank is a state-governed organization and is established with the aim of offering financial support services to Iran’s investors and producers. The required data are collected through questionnaires that answered by 300 clients of this bank who using its e-services. These clients are chosen quite randomly. Pearson correlation coefficient is used to test the hypothesis of this research and if there is a significant correlation among research variables, structural equation modeling is used to test the causal relationship. The research results show that the quality of E-government services and its four dimensions can cause public trust with 99 % reliability.
Keywords :
Public trust , quality of e , government services , reliability , efficiency
