PENENTUAN BUDAYA KEWARGAAN: SATU KAJIAN LONGITUDINAL TERHADAP KEPIMPINAN TRANSFORMASIONAL

The purpose of this study is to examine the influence of transformational leadership on organizational citizenship behavior and organizational performance under the mediating role of psychological empowerment. This is a quantitative and longitudinal study in nature. The sample size is 450 employees working in call centers in Lahore and data were collected by questionnaire survey method. In time 1, 370 out of 450 data that are valid. In time 2, after 4 months once again data have been collected from the same respondents by applying simple random sampling. Confirmatory factor analysis (CFA) was carried out to check the validity and goodness of model fit. Further structure equation modeling (SEM) technique has been used through AMOS to test the hypotheses. Results of study signified that transformational leadership positively and significantly affect the organizational citizenship behavior and organizational performance. Findings also divulged that psychological empowerment partially and significantly mediates the relationship between transformational leadership, organization citizenship behavior and organizational performance. Results also enlightened that respondent’s behavior towards understudy variables became stronger in time 2 as compared to time 1. More importantly results signified that transformational leadership plays significant role to develop citizenship behavior in employees and also constructive job related behaviors.