A PERFORMANCE EVALUATION FOR IT/IS IMPLEMENTATION IN ORGANISATION:PRELIMINARY NEW IT/IS CAPABILITY EVALUATION (NICE) MODEL

Most of the traditional IT/IS performance measures are based on productivity and process, which mainly focus on method of investment appraisal. There is a need to produce alternative holistic measurement models that enable soft and hard issues to be measured qualitatively. A New IT/IS Capability Evaluation (NICE) framework has been designed to measure the capability of organisations to”successfully implement IT systems” and it is applicable across industries.The idea is to provide managers with measurement tools to enable them to identify where improvements are required within their organisations and to indicate their readiness prior to IT investment. The NICE framework investigates four organisational key elements: IT, Environment, Process and People, and is composed of six progressive stages of maturity that a company can achieve its IT/IS capabilities. For each maturity stage, the NICE framework describes a set of critical success factors that must be in place for the company to achieve each stage