Analyzing the Effective Factors on Innovative Supply Chain Model in Service Organizations Applying Intuitive Fuzzy DEMATEL and AHP Methods

Innovation is an essential tool for the supply chain to gain its competitive advantage and improve its performance. Many researchers have remarked that supply chain innovation is a vital tool for improving the performance of a supply chain and can be very productive. This research attempts to identify and analyze the effective factors on the innovation supply chain in the health sector. The effective factors on the innovative supply chain were extracted by reviewing the literature, similar studies, and experts’ surveys. In this regard, 49 criteria were determined in eight dimensions. Intuitive fuzzy DEMATEL (IFD) and AHP methods were used to determine the weight and the relationships between them. The results indicated organizational innovation as the most important dimension, government support innovation as the most effective dimension, and process innovation as the most affected dimension. Some researchers believe that this period guarantees the survival and success of service organizations in this competition. However, the logistics and communication network of a business is required as a new and innovative landscape to use the competitive advantage opportunities to perceive the global era.