Aplikasi ICT dalam Pengurusan Rekod: Kajian Kes dalam Jabatan Kerja Raya Malaysia

Records contain information which could determine the success or failre of an organisation. Paradoxically, organisations do not prioritise the implementation of such initiative so much so no policy is legislated to guide the direction in managing such strategic source of information. But records ought to be managed efficiently to improve the quality of service delivery which then enhances the competency of organisation. This strategic source of information needs to be effectively managed to improve the quality of service. This study seeks to investigates the implementation of records management initiative in the Public Works Department of Malaysia (PWD), the largest teknikal department in the nation. The study focuses on records management using ICT applications with the objective to identify level of awareness pertaining to records management policy, to identify level of procedure acceptance pertaining to records management using ICT applications, investigate level of ICT usage for managing records, and to identify relationship between policy, procedure and use of ICT application in the PWD of Malaysia. Survey method is used involving 384 questionnaires distributed to twelve branches in the PWD headquarters. 350 questionnaires were returned from by randomly selected respondents. Data was analysed using statistical package version 11.0. One way ANOVA dan Post Hoc Duncan test were carried out to find out the relationship of demographic profile of respondents towards three studied issues. In addition, linearity test was done to identify the pattern of relationship between the studies issues. The study reveals that 59.1% are aware of the policy concerning records management, 60.3% accept the implemented procedure and 73.1% use ICT for managing records in PWD. The findings also depict that two demographic factors i.e branch and position influence the percentages of the three issues significantly. Each issue shows a linear relationship.