The effects of authentic leadership on prosocial service behaviors: A research on hospitality establishments

This study investigates the effect of authentic leadership style on prosocial service behaviors. In organizational behavior studies, employee’s prosocial service behaviors are related with organizational factors. In this respect, this study aims to investigate authentic leadership style which is expected to affect employee’s prosocial service behaviors. The sample of this study is defined as the employees of the four and five star hotels in Istanbul. Significant results have been found as results of the research which was conducted on 410 employees. Based on the findings, significant relationships have been observed between authentic leadership style and prosocial service behavior. Moreover, authentic leadership style is found to have significant effects on employee’s role prescribed customer oriented prosocial service behavior, extra role customer oriented prosocial service behavior and co-workers oriented prosocial service behavior.