Title of article :
Research Paper: Assessing Quality of Services for the Elderly Residents in Nursing Homes of Tabriz, Iran in 2019
Author/Authors :
Gholamzadeh Nikjoo, Rana Department of Health Policy and Health Services Management - School of Management and Medical Informatics, Iranian Center of Excellence in Health Management - Tabriz Health Services Management Research Center - Tabriz University of Medical Sciences, Tabriz , Torchi, Yegane Department of Health Policy and Health Services Management - School of Management and Medical Informatics, Iranian Center of Excellence in Health Management - Tabriz Health Services Management Research Center - Tabriz University of Medical Sciences, Tabriz , Partovi, Eyvazi Javan Department of Health Policy and Health Services Management - School of Management and Medical Informatics, Iranian Center of Excellence in Health Management - Tabriz Health Services Management Research Center - Tabriz University of Medical Sciences, Tabriz , Biparva, Akbar School of Health Management and Medical Informatics - Iranian Center of Excellence in Health Management - Tabriz University of Medical Sciences, Tabriz
Abstract :
Background: Environmental characteristics, as well as the quality of health care services provided
to older adults group, are among significant determinants of elderly quality of life. The present
study was done to assess the quality of services delivered to elderly residents in nursing homes
located in Tabriz, Iran in 2019.
Materials & Methods: This cross-sectional study was conducted on the elderly living in nursing
homes in Tabriz, Iran, of whom 74 residents met the inclusion criteria and were included. The
researchers referred to the nursing homes and recruited the participants with regard to the inclusion
and exclusion criteria.
Results: Out of the 74 older adults, 35 and 39 cases were respectively male and female. The largest
age group (43.2%) was related to those between 60 and 69 years old. Also, 71.6% of the elderly
had been residing in nursing homes for 6-20 months. The rate of service quality in terms of the
medical, psychological, welfare, and social domains was 66%, 48%, 68%, and 65%, respectively.
Besides, no significant relationship was observed between demographic variables and total scores
of service quality (P>0.05).
Conclusion: Paying attention to psychological services, including providing counseling and social
work services, adapting the centers, and creating recreational departments can lead to an increase in
psychological quality and ultimately, overall service quality.
Keywords :
Quality of Health Care , Elderly , Nursing homes
Journal title :
Caspian Journal of Health Research
