Evaluating Justice-Oriented Services by the Social Security Organization from the Stakeholders’ Perspective in Tehran

The present study aimed to evaluate justice-oriented services by the social security organization in Tehran. The research method was survey and the population included all of the insured individuals from the general department of social security, West Tehran using Cochran’s formula by simple cluster random sampling. The collected data were analysed using SPSS software based on 12 indicators of services by the social security organization. The most important indicators were obligations and services of the social security organization, pensions, disability pensions, survivors' pensions, unemployment insurance, sick pay, maternity pay, medical assistance, marriage allowance, and burial allowance. Data analysis indicated that 6.2% of the respondents considered that the performance of the social security organization as very bad, 17.4% as somewhat bad, 34.4% as average, 27.4% as good, and 14.5% as very good. Thus, most of the respondents considered the performance of this organization as average.