A Model of Evaluating the Agile of Health care Institute using a Stable Balanced Score Card (Case study: selected Hospitals in Guilan province)

Organizations face many challenges in the current unpredictable and changing business. In this trend, the field of production has moved towards Agile Production . An agile hospital, it can respond when faced with internal and external changes and compete with other hospitals and provide appropriate and fast services to patients. Today, hospitals are currently trying to continuously evaluate their performance due to the increasing advancement of technology. To evaluate the performance of the organization, the Balanced Score Card (BSC) approach is a method in which indicators measure the goals of the organization in four aspects of internal process, Growth and Learning, Financial and Customer. However, in this approach, aspects of sustainable development are ignored, there for, the developed method of Sustainable Balanced Score Card (SBSC) is used to evaluate the performance, which also takes into account the environmental index. This study identified the factors that can be important for evaluating agility in the hospital and then classify them based on the perspectives of SBSC perspectives. In the next step, using a questionnaire and statistical hypothesis test, the effectiveness of these factors was confirmed. Then, the importance of each perspective in the field of agility was determined by hierarchical analysis, and this model was presented using the scoring method. Regarding the innovation of this research, we can refer to the evaluation of agility from the perspective of the scorecard by considering the criterion of stability (SBSC) in the hospital.