Title of article :
The quest for loyalty: Creating value through partnership : edited with an introduction by Frederick F. Reichheld. Cambridge, MA: Harvard Business Review Press. 1996. 312p. $29.95. ISBN 0-87584-745-
Author/Authors :
Paul J. Kobulnicky، نويسنده ,
Issue Information :
روزنامه با شماره پیاپی سال 1997
Journal title :
The Journal of Academic Librarianship
Journal title :
The Journal of Academic Librarianship