Title of article
Service quality and customer satisfaction: An assessment and future directions
Author/Authors
Peter Hernon، نويسنده , , Danuta A. Nitecki، نويسنده , , Ellen Altman، نويسنده ,
Issue Information
روزنامه با شماره پیاپی سال 1999
Pages
9
From page
9
To page
17
Journal title
The Journal of Academic Librarianship
Serial Year
1999
Journal title
The Journal of Academic Librarianship
Record number
272535
Link To Document