Title of article
Assessing service quality: Satisfying the expectations of library customers : Peter Hernon and Ellen Altman. Chicago, IL: American Library Association, 1998. 243p. ($40.00, paperback; $36.00, ALA members). ISBN 0-8389-3489-7
Author/Authors
Rowena Cullen، نويسنده ,
Issue Information
روزنامه با شماره پیاپی سال 1999
Pages
2
From page
143
To page
144
Journal title
The Journal of Academic Librarianship
Serial Year
1999
Journal title
The Journal of Academic Librarianship
Record number
272573
Link To Document