Title of article
Delivering Satisfaction and Service Quality: a Customer-based Approach for Libraries, by Peter Hernon and John R. Whitman. Chicago, IL: American Library Association, 2001. 181p. $40.00 (ALA Members, $36.00). ISBN 0-8389-0789-X. LC 00-44811.
Issue Information
روزنامه با شماره پیاپی سال 2001
Pages
1
From page
236
To page
236
Journal title
The Journal of Academic Librarianship
Serial Year
2001
Journal title
The Journal of Academic Librarianship
Record number
272826
Link To Document