Title of article
Merging service quality and service satisfaction. An empirical test of an integrative model
Author/Authors
Ko de Ruyter، نويسنده , , José Bloemer، نويسنده , , Pascal Peeters، نويسنده ,
Issue Information
روزنامه با شماره پیاپی سال 1997
Pages
20
From page
387
To page
406
Keywords
Service Quality , health care , Satisfaction
Journal title
Journal of Economic Psychology
Serial Year
1997
Journal title
Journal of Economic Psychology
Record number
274329
Link To Document