مرکز منطقه ای اطلاع رساني علوم و فناوري - Affective consumer responses in service encounters: The emotional content in narratives of critical incidents

Title of article :

Affective consumer responses in service encounters: The emotional content in narratives of critical incidents

Author/Authors :

Willemijn van Dolen، نويسنده , , Jos Lemmink، نويسنده , , Jan Mattsson، نويسنده , , Ingrid Rhoen، نويسنده ,

Issue Information :

روزنامه با شماره پیاپی سال 2001

Pages :

From page :

359

To page :

376

Keywords :

emotions , Customer satisfaction , critical incidents , service delivery

Journal title :

Journal of Economic Psychology

Serial Year :

2001

Journal title :

Journal of Economic Psychology

Record number :

274471

Link To Document :