Presenting Financial and Non-Financial Indices Model Affecting the Credit Risk on the Maskan Bank

Providing credit facilities to clients is considered one of the most important tasks for banks. Therefore, the current research aims to develop a model of financial and non-financial factors that influence credit risk in Maskan Bank. This study is divided into two sections: qualitative and quantitative. In the qualitative portion, the Delphi technique was employed to identify financial and non-financial variables that impact credit risk in Maskan Bank through interviews with 18 experts. In the quantitative section, the selected components of the questionnaire were initially created on a 5-point Likert scale. The questionnaire was then administered to 361 legal clients of Maskan Bank, who were part of the statistical sample in the quantitative section. The quantitative component was completed using LISREL software to model the structural equations of SEM. Based on the results of the qualitative section, three primary components (financial, market, and management) and 33 sub-components were identified as indicators of financial and non-financial factors impacting credit risk. The quantitative findings also revealed that the indicators of guarantee status in the financial component, price level in the market component, and factors such as manpower motivation and productivity, management continuity, and trade in the management component exhibited the largest factor loads.