Title of article
Delivering customer services online: identifying best practices of medium-sized enterprises
Author/Authors
Nancy M. Levenburg & Helen A. Klein، نويسنده ,
Issue Information
روزنامه با شماره پیاپی سال 2006
Pages
21
From page
135
To page
155
Keywords
small- and medium-sized enterprise • small business • customer service • e-service • e-commerce • internet applications
Journal title
Information Systems Journal
Serial Year
2006
Journal title
Information Systems Journal
Record number
290678
Link To Document