مرکز منطقه ای اطلاع رساني علوم و فناوري - An instrument for the measurement of customer perceptions of quality management in the software industry: An empirical study in India

Title of article :

An instrument for the measurement of customer perceptions of quality management in the software industry: An empirical study in India

Author/Authors :

George Issac، نويسنده , , Chandrasekharan Rajendran and R. N. Anantharaman ، نويسنده ,

Issue Information :

روزنامه با شماره پیاپی سال 2006

Pages :

From page :

291

To page :

308

Keywords :

Quality management . Software industry . Customer’s perception .Instrument . Critical factors . Empirical study . Confirmatory factor analysis

Journal title :

Software Quality Journal

Serial Year :

2006

Journal title :

Software Quality Journal

Record number :

292868

Link To Document :