Title of article :
A web-based intelligent fault diagnosis system for customer service support
Author/Authors :
S. C. Hui، نويسنده , , A. C. M. Fong، نويسنده , , G. Jha، نويسنده ,
Issue Information :
روزنامه با شماره پیاپی سال 2001
Keywords :
Web-based help desk , Case-based reasoning , Intelligent fault diagnosis , artificial neural network , Hybrid approach
Journal title :
Engineering Applications of Artificial Intelligence
Journal title :
Engineering Applications of Artificial Intelligence
