THE EFFECTS OF A SUPPORTIVE COMMUNICATION TRAINING WORKSHOP ON THE VERBAL BEHAVIOR OF BEHAVIOR ANALYSTS

This study evaluated the effectiveness of a workshop designed to train behavior analysts to use supportive verbal behavior during distressing situations. Participants were trained to provide descriptive, empathetic and hopeful statements using instructions, rationales, modeling, roleplay, feedback, and rehearsal. A pre-post design was used to analyze the effects of the training on verbal and non-verbal behaviors of four females during simulation scenarios. Results indicate all four participants provided maximum support statements above pre-training levels during post-training simulation and written assessments. The importance of behavior analysts engaging in supportive behavior, as well as the difficulties involved in measuring constructs such as intent and timing of verbal responses, is discussed.