Evaluation of Awareness and Acceptability of Using e-Government Services in Developing Countries: the Case of Jordan

Similar to other developing countries, Jordan started a national e-Government initiative aiming to streamline government procedures and make information and government services available to business and citizens online. This paper presents the results of a pilot study that aims to assess factors which could influence the awareness and use of e-Government services in Jordan. It investigates issues such as: accessibility of e-government, citizenʹs attitude toward various privacy and security, the required services and costs. The data was collected using quantitative and qualitative methods including a survey and interviews with e-Government officials. The results of this preliminary study suggest that awareness of e-government did not reach the required level. These findings are hoped to be useful for researchers, practitioners and policy makers.