Measuring the effectiveness of human resource information systems in national iranian oil company an empirical assessment

While the growth of MIS investment and its influence is making MIS evaluation ever more indispensable, little attention has been paid to assessing and communicating system effectiveness. This paper attempts to empirically assess the effectiveness of integrated human resource information system in Iranian oil industry. As suggested by recent research, the widely accepted IS success model is based on end user satisfaction. Therefore, we have examined IS effectiveness through assessing user satisfaction about system quality and information quality of system as well actual System use by DeLone and McLean model. Data from four surveys in four different organizations in Iranian Oil Industry are pooled to explore the end user satisfaction and the degree of using system by these users. The results of surveys show that user satisfaction from information quality, system quality and system use is respectively 0.92, 0.82 and 0.91. Thesrefore, the integrated human resource system has high effectiveness. Implications of these findings are discussed along with some directions for future research.