Main Categories of Information Technologies Systems Regarding Process Orientation and Knowledge Orientation

Information Technology is one the most important resources in today’s business environment and successful businesses are investing heavily in IT. In fact in today’s business environment it is impossible to manage an organization without using IT tools and systems. Success of IT systems in an organization depends on many factors that one of them is fitness of used system with organizational working model. We can identify organizational working model by considering two dimensions: level of interdependency and the level of the complexity in work. In parallel with these two dimensions we can introduce two dimensions about IT systems that Used in the organization: business process orientation and knowledge orientation. Doing so, in this paper four categories of IT systems and tools have been identified that each one is proper for specific organizational working model. So this model could be useful to recognize proper type of IT systems for specific organization based on its working model.