Examination of the Relationship Between Organizational Learning Culture and Internal Service Quality in Offices of Sports and Youth (A Case Study of Golestan Province of Iran)

The purpose of this study is to investigate the relationship between organizational learning culture and internal service quality. The research method in this study was descriptive and correlation method. Sports and Youth offices staff of Golestan province have established statistical population of research that they all participated in the study. For this purpose, Egan, (2004) Organizational Learning Culture questionnaire and Dixieʹs Internal Service Quality questionnaire (2005) was used. Reliability of questionnaires after a pilot study using Cronbachʹs alpha test, respectively (?=0.88) and (?=0.76) were obtained. Descriptive and inferential statistics methods for data analysis were used. The findings showed that between organizational learning culture and internal service quality in sports and youth offices staff, there is significant positive correlation (r=0/482, p < 0/001). Also among learning levels, positive relationship between learning in team level and internal service quality was significantly (r=0/524, p < 0/001). The research findings on the importance of learning and its levels as one of the factors affecting service quality level within the sports and youth offices of Golestan province underlined. Thus, leaders and HR managers should use the strategic plans for the development of organizational culture richer in order to provide higher quality services