Title of article :
Integration of revised simultaneous importance performance analysis and decision making trial and evaluation laboratory: A study of the mobile telecommunication industry in Taiwan
Author/Authors :
Yu-Chen Lee، نويسنده , , Yi-Fang Hsieh، نويسنده ,
Issue Information :
روزنامه با شماره پیاپی سال 2011
Pages :
10
From page :
2312
To page :
2321
Abstract :
Importance performance analysis (IPA) can help managers identify improvement strategies. However, taking subjective self statement as a measurement cannot reveal the actual importance of service attributes, especially when performance of competitors is not factored. A revised simultaneous importance performance analysis (SIPA) was used in this research and the implicit importance of service attributes with multiple regression analysis to ascertain the competitive differences between their operation and competitors. However, an SIPA is not sufficient to provide adequate information for decision making as services attributes are causal and interrelated. Thus, a decision making trial and evaluation laboratory (DEMATEL) is employed to assay the causation and the influence across service attributes for locating key factors. The mobile telecommunication industry in Taiwan was conducted with the adoption of a revised SIPA model and a DEMATEL.
Keywords :
Importance performance analysis (IPA) , simultaneous importance performance analysis (SIPA) , Multiple regression analysis , decision making trial and evaluation laboratory (DEMATEL)
Journal title :
African Journal of Business Management
Serial Year :
2011
Journal title :
African Journal of Business Management
Record number :
686523
Link To Document :
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