Abstract :
In recent years, with improving living standards in China and peopleʹs enhanced awareness of self-protection, the requirements of medical services have been raised which has seen medical complications such as medication errors rise. To prevent medication errors, hospital pharmacies must improve their technical standards, the service process and the quality of their drug dispensing. Therefore, reducing medication errors and hazards are the sacred duty of every medical worker and pharmacist. According to the medication error occurrence rate defined by the quality control circle (QCC) team, and the priority of the problems that are to be dealt with on the basis of the objectiveʹs beneficial result, feasibility, degree of difficulty and urgency as well as cost, this study applies the seven tools of QCC and the four steps of the Deming cycle (plan-do-check-act, PDCA) to analyze and solve problems systematically.
