Impact assessment of ISO 9000 series on the organizational performance: Empirical evidence from small and medium enterprise (SME) sector of Pakistan

The importance of quality management in SME Sector of Pakistan as being catalyst for economic development is undeniable. Nevertheless it is unfortunate that despite this implication, little research is undertaken to comprehend the complex nature of SME. The purpose of this research is to measure impact of ISO 9000 certification on organizational performance of SMEs in Pakistan. The effect of five dimensions of ISO 9000 Standard was individually examined on the organizational performance. These five dimensions include management responsibility, documentation requirements of quality management system, resource management, product realization and measurement analysis and improvement. The findings of the research show positive relationship of ISO 9000 certification with organizational performance of SMEs.