The Evaluation of Automotive and Spare Parts Companies by Balanced Scored Card Approach and Data Envelopment Analysis

ABSTRACT:With the increasing competitiveness in the demand and supply realm, companies need indices and models for evaluating their performance. Emergence of these needs and lack of efficiency in old evaluating systems, create novel evaluating model. Outdated evaluating models which are generally based on financial indices, have lots of problems. For eliminating these problems, there had been developed different models in the early 90s. These models can be classified into two groups: models based on self-evaluation such as: MBNQA 1987 and EFQM 1991, and models based on measuring approach and business process enhancement such as : EPM1993, CMM 1980 and BSC 1992. Among these the two EFQM and BSC models were the most successful and accepted by most of the companies to be applied. BSC model is one of the most functional models to evaluate the performance. However it suffers from some drawbacks and restrictions. Lack of a pattern and a baseline to evaluate can be considered as one of this model’s problem. To overcome these drawbacks we tried to provide a combined model of BSC and DEN.