Development of Using Balanced Scorecard in Universities to Improve Performance: a Fuzzy DEMATEL-Shapley Value Goal Programming Approach

Universities play a magnificent role in the sustainable development and international scientific production of their country. The Purpose of this paper is to expand using the Balanced Scorecard in universities to improve performance of universities in learning and educating. The Balanced Scorecard (BSC) is an extensively adopted performance management framework in variety of organizations and was introduced in the early 1990s. The Balanced Scorecard is a pure measurement system and has been proposed as the basis of a Strategic Management System. We describe the Balanced Scorecard as a meticulously picked out set of measures derived from an organization’s strategy. Achieving all the objectives in the real world is very difficult and in many cases impossible; therefore, researchers proposed goal programming as a solution. This paper intends to treat this problem by using an integrated approach based on fuzzy DEMATEL and Shapley value for determining the priority of objectives and goal programming is aimed to reduce deviation from goals.