Author/Authors :
Ahmadi، Sayyed Aliakbar نويسنده , , Barkhordar، Naser نويسنده , , Moradi Firoozabadi، Amirhossein نويسنده Management Student, Payame Noor University, Tehran, IRAN , , Dolatkhah، Asadollah نويسنده Master of management, Azad University, Tehran, IRAN ,
Abstract :
Since the birth of the internet, two-way communication through web has become
progressively common in universities and publication, and other service applications. Based on
SERVQUAL of Zeithaml et al., we investigate e-services characteristics in university website. A
questionnaire developed on SERVQUAL and work of Li et al. (2002) in e-services attributions. A
population selected from students of university. Results show that responsiveness dimension plays a
critical role in userʹs perception from e-service quality of website.
