Methodology for Determining E-government Success Factors with Foresight Approach

ABSTRACT: The aim of this paper is to determine the appropriate method for identifying the success factors in electronic government. First, various methods for determining the critical success factors have been extracted by reviewing the related papers in 12 recent year and have been categorized based on their characteristics. Then, functionalities and methods of foresight have been reviewed and the appropriate methods for identifying the critical success factors based on objectives in e-government from stakeholderʹs point of views have been presented. Then with a primary screening, 6 top methods were selected based on their general criteria. In the second step, using the literature review, 10 criteria were identified for ranking of the methods and a panel of experts has confirmed these criteria. Then, 6 above mentioned methods were ranked using the fuzzy TOPSIS method and finally a roadmap for measuring the critical success factors from foresight point of view for different countries have been proposed. The results show that the value focused thinking method possesses the first ranking. The value thinking method enables us to identify the tangible and intangible needs of the stakeholders with foresight approach and additionally, provides creativity in the goal setting process. On the other hand, provides us with measures and outcomes for measurement purposes.