Professional staff coordination: Support for staffing at professional service organizations

Staffing is an important, but complex and time consuming function within most service providing organizations, from store outlets to professional services organizations to government agencies. The dedication to, and hence the quality of, staffing will probably determine whether a service provider is efficient, effective and competitive. We present a prelude of an ongoing research effort studying the professional staff coordination (PSC) decision-making process, aimed at developing an appropriate model and intelligent computational system to support this increasingly important function.