Toward Knowledge Management as a Service in Cloud-Based Environments

As new technologies and paradigms emerge, businesses have to make new efforts to properly get aligned with them, especially in knowledge management area. Today the Cloud Computing paradigm is becoming more and more popular, due to the vast decrease in time, cost and effort for meeting software development needs. It also provides a great means for gathering and redistributing knowledge. Therefore, it has a great capability for providing knowledge management services that can be used extensively for business intelligence and competitive intelligence. Currently these capabilities are not utilized for knowledge management in intra- and inter-organization businesses. In this paper, we introduced the architecture of KMaaS and its detailed services and their relationships and dependencies. We also analyze how different cloud deployment/service models can be used for knowledge management in the cloud environment and the application scenarios are provided as well.