Conflict Management and Negotiation

ABSTRACT:Within organizations, conflicts occur at different levels and their management and resolution are one of the important issues that need a lot of time and energy on the part of managers. On the other hand, in current management conditions, the occurrence of conflicts is an inevitable organizational fact and it is the managers who should undertake to manage organizations toward sustainability and progress. Therefore, managers must have efficient information and knowledge about how to deal with conflicts. According to new approaches to organization and management, conflict is inevitable and a certain level of conflict is inexorable for organizational effectiveness. Due to its nature, an organization is fertile ground for the growth and development of conflicts and disagreements. Negotiation is one of the techniques that a manager can use. The basis for dealing with conflicts is to remember that not all conflicts are destructive; rather, sometimes they are very useful and constructive. Thus, this article addresses the concept of conflict and its different types, methods of conflict management, techniques and strategies of conflict resolution - especially negotiation techniques - and finally, the role of negotiation in resolving conflicts.