An Investigation of Mediating Roles of Cognitive Emotion Regulation and Social Support for Reducing the Impacts of Perceived Job Stressors on Job Burnout

The goal of this correlation research was to investigate the mediating roles of cognitive emotion regulation and social support for reducing the impact of job stressors on the job burnout on the basis of Hill’s stress theory and Maslach et al.’s model of job-person fit. For this purpose, 285 accessed employees from 4 supportive organizations in Shiraz, 47% female and 53% male volunteers were selected to fill out the questionnaires. To gather data, four questionnaires regarding four latent variables (job stressors, cognitive emotion regulation, social support, and job burnout) with a total of 55 items and 14 observed subscales were used. SPSS 16 for descriptive statistics and Structural Equation Modeling (Lisrel 8.54) were applied to test the model. Data analysis showed that on one hand, job stressors had a dramatic direct effect on burnout with a significant correlation of 0.80. Moreover, there was a considerably significant correlation between job stressors and job burnout with a correlation coefficient of 0.46 due to the mediating role of cognitive emotion regulation; however, social support had no significant effect on job burnout directly or as a mediating variable in this study. To conclude, this survey illustrated that the theory about individual’s perception of stressful events in Hill’s model was supported. Furthermore, in this research the theory about the impact of social support was rejected, however, the model of job-person fit was substantially confirmed.