Implementation of a quality management system (QMS) according to the ISO 9000 family in a Greek small-sized winery: A case study

In this article we will review the planning and the implementation of a quality management system (QMS) according to ISO 9000 standards for a small-sized winery in Paros Island. Top Management of the organization seeks to gain all the internal and external benefits from the certification of its QMS according to the requirements of the International Standard ISO 9001:2000 and also to increase the share market and infiltrate into new markets. We will discuss the documentation of the QMS, the obstacles and the problems that the organization faced during the implementation of the QMS, and the cost elements.