Title of article :
An investigation on the effects of justice on customer’s trust in insurance firms
Author/Authors :
Aziziha، Hosseinali نويسنده Department of Management, South Tehran Branch, Islamic Azad University, Tehran, Iran , , Ghorbanifard، Behnam نويسنده Department of Management, Payame Nour University, Karaj Unit, Karaj, Iran , , Mousavi، Seyed Shahab نويسنده Department of Management, Islamic Azad University, South Tehran Branch, Tehran, Iran , , Hosseini Tabatabaee ، Seyed Alireza نويسنده Department of Management, Islamic Azad University, South Tehran Branch, Tehran, Iran , , Faraji، Ashkan نويسنده Department of Management and Accounting, South Branch, Islamic Azad University, Tehran, Iran , , Mirkamali، Elham نويسنده Payame Nour University, Tehran, Iran ,
Issue Information :
ماهنامه با شماره پیاپی 26 سال 2014
Pages :
4
From page :
369
To page :
372
Abstract :
This paper presents an investigation on the effects of various components of justice including distributive justice, interactional justice and procedural justice on building a mutual trust among customers in insurance firms. The proposed study of this paper uses a questionnaire originally developed by Daniels [Daniels, N. (1996). Justice and justification: Reflective equilibrium in theory and practice (Vol. 22). Cambridge: Cambridge University Press.] and designs a questionnaire for measuring trust. The study was performed among 384 people who had used insurance services in city of Tehran, Iran. Cronbach alphas for two questionnaires of justice and trust are 0.799 and 0.935, respectively, which are well above the minimum acceptable level. Using Spearman correlation test, the study has detected that two justice components, interactional justice and procedural justice, positively influence on customers’ trust, significantly.
Journal title :
Management Science Letters
Serial Year :
2014
Journal title :
Management Science Letters
Record number :
981965
Link To Document :
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