Title :
The Effect of Cross-Training and Scheduling in an Inbound Call Center Using Simulation
Author :
Stephen Roberts استاد راهنما , Stephen Roberts استاد مشاور , dr. Stephen Campbell استاد مشاور , Xiuli Chao استاد مشاور
University :
Raleigh North carolina state university
Major :
Master of Science )Operations Research(
Keyword :
CALL CENTER , SIMULATION , cross-functionality , cross-training
