Title :
Service Role Performance as a Workgroup Phenomenon: Customer-Contact Employee Role Performance Effects on Service Productivity
Author :
Michael K. Brady استاد مشاور , Michael D. Hartline استاد راهنما
University :
Florida State University Electronic theses Fsu Browse
Major :
PhD )Marketing, Department of(
Keyword :
service productivity , group cohesion , role performance , inequity , Customer Orientation
