Title :
Librarians Perceptions of Quality Digital Reference Services by Means of Critical Incidents
Author :
David Robins استاد مشاور , Gloriana St. Clair استاد مشاور , Edie M. Rasmussen استاد راهنما
University :
university of pittsburgh
Major :
Doctor of Philosophy )Library and Information Science(
Keyword :
chat reference , evaluation , critical incidents , digital reference
