2077

Managing Perceptions Through Process Visibility to Improve Online Customer Outcomes

Dennis F. Galletta استاد مشاور , Jacob G. Birnberg استاد مشاور , Brian S. Butler استاد راهنما

university of pittsburgh

دكتري

Doctor of Philosophy

0

2005

Customer Satisfaction , Process visibility , Electronic commerce , Human Computer Interaction , perceived justice

01

انگليسي