Title :
An Exploration of End-User Critical Incident Classification
Author :
Tonya L. Smith-Jackson استاد مشاور , H. Rex Hartson استاد راهنما , Robert C. Williges استاد مشاور
University :
Virginia Polytechnic Institute and state University
Major :
Master of Science )Industrial and Systems Engineering(
Keyword :
user and expert differences , User Action Framework , critical incident , usability problem classification
