عمليات إدارة المعرفة وتأثيرها في تحقيق الميزة التنافسية.(Orange) دراسة حالة لمجموعة الاتصالات الأردنية

This research aims at studying the effect of knowledge management on achieving competitive advantage. The study sample consisted of (84) Single from the management board at Jordan Telecom Group. The data were analyzed by using the Statistical Package for Social Sciences (SPSS), depending on the simple regression, and analysis of variance. The results of the study assured that there’s an effect for the knowledge management on achieving competitive advantage at Jordan Telecom Group( Orange) . A statistically significant difference due to experience exists regarding the relationship between knowledge management and achieving competitive advantage while there are no such differences according to functions. KEYWORDS: Knowledge Management, Competitive Advantage, Jordan Telecom Group.