أثر دعم الإدارة العليا والتزامها في مؤشرات إدارة الجودة الشاملة من وجهة نظر المديرين ورؤساءالأقسام: دراسة حالة مدينة سحاب الصناعية

The purpose of this study was to determine the commitment and support level by top management in order to implement Total Quality Management Indicators represented by lower product defect and higher profitability rates. A survey was conducted to collect data based on 5- point a Likert-scale. There were 164 respondents; all were managers from the Sahab Industrial City. Results of this study showed that a company that has a strong top management commitment and support able to impement TQM Indicators results in lower defects and higher profits. The research recommended companys managers to be clear in supporting quality, and the quality is everyone’s job. Top management has to set clear goals related to quality , provides appropriate resources, acts as a training sourse to employees, focuses on building teamworks, and does not have work groups competing with each other. Finally top management has to be involved with quality. KEYWORDS: Top management, Total Quality Management, 6sigma, Product Defects rate, Profitability Rate.